Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer an easy return and refund process under the following terms:
1. Return Period
- You have 30 days from the date of receipt to return your items for a full refund.
- Due to the special nature of the consecrated products, consecrated products sold are non-returnable and non-exchangeable.
2. Eligibility for Returns
- Items must be in new, unused condition with all original tags, packaging, and accessories intact.
- Proof of purchase (receipt or order number) is required for all returns.
- Consecrated products are not eligible for return.
3. Free Return Shipping
- We offer free return shipping on all eligible returns. Simply contact our customer support team for a prepaid return label.
4. No Restocking Fee
- We do not charge any restocking fees for returned items. You will receive a full refund for the price of the item(s) returned.
5. No Final Sale Items
- Final sale items are not eligible for return and refund.
6. Refund Process
- Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
7. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a full refund, including free return shipping.
8. How to Return an Item
- To initiate a return, please contact our customer support team at info@cheerswewin.com with your order number and the item(s) you wish to return.
- Our team will assist you with the return process and provide you with a prepaid return shipping label if applicable.
9. Contact Us
If you have any questions or need assistance, please contact our customer support team at info@cheerswewin.com